B I Z A I L A S T

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Tilley Shop IT Support Case Study
E-commerce

Tilley Shop

Challenge: Frequent website crashes and payment gateway errors during peak hours, with no in-house IT team to respond quickly. Every minute of downtime meant lost sales.

Solution: Biz AI Last provided 24/7 monitoring and support. AI triage caught server resource spikes early, live experts resolved payment integration issues via remote connection, and on-site visits upgraded their hosting infrastructure.

99.9%

Uptime Achieved
Savills Estate IT Support Case Study
Real Estate

Savills Estate

Challenge: 12 agents across 3 offices struggling with VPN connectivity, email sync failures and CRM slowdowns — often after hours when their IT contractor was unavailable.

Solution: Our AI triage resolved routine VPN resets automatically. Live experts handled email and CRM issues via remote connection, while on-site technicians upgraded their office network infrastructure.

-70%

IT Downtime Reduction
Edu AI Last IT Support Case Study
Education Tech

Edu AI Last

Challenge: Online learning platform with students and educators across multiple time zones. Server issues, video conferencing glitches and LMS bugs needed immediate resolution at any hour.

Solution: Biz AI Last's AI auto-detected server performance issues and triggered alerts. Our live team resolved platform bugs via remote sessions. On-site support set up redundant infrastructure for failover.

98%

User Satisfaction (CSAT)
Social Capital IT Support Case Study
B2B SaaS

Social Capital

Challenge: A growing team of 40+ employees with no dedicated IT department. Frequent printer failures, software licence issues and security concerns were eating into productive hours.

Solution: AI triage handled password resets and common troubleshooting. Remote support resolved software and licence issues instantly. On-site technicians managed hardware, network security audits and patch management.

$48K

Annual IT Cost Savings

Ready to Eliminate IT Downtime?

From AI-assisted triage to live experts, remote fixes and on-site technicians — Biz AI Last keeps your business running 24/7.
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